Appearance

Kamra front-desk guide ​

The working manual for a day at the desk. Everything here assumes you're signed in at your hotel's Kamra URL; your role decides which sections of the sidebar you see.

The day at a glance — Today ​

Today is home: arrivals, departures, in-house guests and the room board, refreshed every 30 seconds.

  • Every stay row carries a payment chip — Paid, ₹X due, or Unpaid — straight from the folio.
  • Arrival rows link to the GRC (registration card) and a copy check-in link button. Hover it: it tells you whether the link should go to the guest or the booker.
  • "via Priya (Assistant)" on a row means the stay was booked on someone's behalf — hover for the booker's phone.

Booking ​

New booking (top right, anywhere):

  1. Type the guest's name — returning guests appear as you type; picking one attaches the stay to their profile ("Returning guest · 4 stays").
  2. Pick room type, dates, occupancy, meal plan. The quote updates live and states the cancellation policy and any deposit expected.
  3. Add another room turns the booking into a group — one confirm books every room under one group reference.
  4. Optional: company (bills corporate — see billing rules), travel agent, add-ons (posted to the folio at check-in), voucher, and "Booked on someone's behalf" (who arranged it + who receives links).

Tape chart vs Calendar: the Calendar sells (availability and rates by room type — click a cell to book); the tape chart operates (who is in which physical room — click a bar to move rooms or amend dates, both re-priced and overlap-checked).

Check-in ​

Check in on the arrival row opens the check-in flow:

  1. Registration at a glance — chips show whether the guest pre-checked-in online, whether ID and address proof are on file, phone and email, and a VIP flag. Nothing blocks check-in, but you see what's missing. Open GRC is one click for capture or print.
  2. The room — if none is assigned, the allocator suggests one with its reason ("VIP → high floor", preference matches). Take it, or pick from every free room of the type; housekeeping state shows on each, with a warning before handing over an uncleaned room.
  3. Confirm — the room is assigned and the guest is in.

On the GRC: record the occupants (everyone in the room — the legal register) and capture each occupant's ID with the camera button on their row; capture or replace the guest's ID and address proof; correct the actual check-in/out times when reality differs from plan; and manage the stay's money line — advances, security deposits, refunds (reason required, capped at what was collected). Under Verify & Discard retention, every scan and full ID number is masked and deleted at checkout.

Money — folios ​

Every stay has a folio; corporate stays may have Company/Group folios that charges route to automatically (set per company under Corporate → billing rules; alcohol always bills to the guest).

  • Post a charge or record a payment from the folio screen.
  • Split any line by percent or amount (30% or 1500) to another folio; select several lines to move them in bulk.
  • Payment link creates a gateway link for the balance and copies it.
  • Night audit posts room nights at 3 AM, flags and charges no-shows per your policy. It's idempotent — safe to run manually too.

Cancelling ​

Open the reservation → Cancel this stay… You'll see what it costs before you confirm (policy window and fee), pick a reason, optionally waive the fee (logged). You get a cancellation number to give the guest and a printable confirmation letter showing any refund due. The status field itself refuses direct flips to Cancelled — the policy can't be skipped by accident.

Checkout & invoicing ​

Check out from the departure row (the chip warns you if money is owed). Checkout back-fills any unposted nights. On the folio, Close & generate invoice assigns the GST invoice number and produces the printable multi-rate invoice (B2B GSTIN included when a company pays). GSTR-1 export lives in the billing APIs for your accountant.

Housekeeping ​

/hk on any phone: prioritized clean queue (rooms with arrivals jump the line), tap Start/Done — Done marks the room clean on everyone's board.

WhatsApp ​

If your property connected its own number (setup guide): booking confirmations and self check-in links go out on their own. Operations → WhatsApp is the inbox — threads per guest, chat on the right, reply box at the bottom. Replies deliver while the guest's 24-hour session window is open (any message from them reopens it); outside it, only templates deliver, and the screen says so. Messages from in-house guests also raise a ticket on Guest Requests.

The AI helpers ​

  • Front-desk copilot (sparkle button, bottom right — if your admin enabled it): ask in plain language — "who's arriving?", "quote a double for the weekend", "cancel RES-2026-0142, guest request" — it quotes before booking, previews before cancelling, and every action it takes is logged.
  • MCP — Kamra Agent → Connect your AI → Connect Claude. It acts as you. See Connect your AI.