Kamra front-desk guide

The working manual for a day at the desk. Everything here assumes you're signed in at your hotel's Kamra URL; your role decides which sections of the sidebar you see.

The day at a glance — Today

Today is home: arrivals, departures, in-house guests and the room board, refreshed every 30 seconds.

• Every stay row carries a payment chip — Paid, ₹X due, or Unpaid — straight from the folio.
• Arrival rows link to the GRC (registration card) and a copy check-in link button. Hover it: it tells you whether the link should go to the guest or the booker.
• "via Priya (Assistant)" on a row means the stay was booked on someone's behalf — hover for the booker's phone.

Booking

New booking (top right, anywhere):

1. Type the guest's name — returning guests appear as you type; picking one attaches the stay to their profile ("Returning guest · 4 stays").
2. Pick room type, dates, occupancy, meal plan. The quote updates live and states the cancellation policy and any deposit expected.
3. Add another room turns the booking into a group — one confirm books every room under one group reference.
4. Optional: company (bills corporate — see billing rules), travel agent, add-ons (posted to the folio at check-in), voucher, and "Booked on someone's behalf" (who arranged it + who receives links).

Tape chart vs Calendar: the Calendar sells (availability and rates by room type — click a cell to book); the tape chart operates (who is in which physical room — click a bar to move rooms or amend dates, both re-priced and overlap-checked).

Check-in

From the arrival row: open the GRC, record the occupants (everyone in the room — the legal register), print, sign, then Check in. Pre-checked-in guests arrive with ID details already submitted.

Money — folios

Every stay has a folio; corporate stays may have Company/Group folios that charges route to automatically (set per company under Corporate → billing rules; alcohol always bills to the guest).

• Post a charge or record a payment from the folio screen.
• Split any line by percent or amount (30% or 1500) to another folio; select several lines to move them in bulk.
• Payment link creates a gateway link for the balance and copies it.
• Night audit posts room nights at 3 AM, flags and charges no-shows per your policy. It's idempotent — safe to run manually too.

Cancelling

Open the reservation → Cancel this stay… You'll see what it costs before you confirm (policy window and fee), pick a reason, optionally waive the fee (logged). You get a cancellation number to give the guest and a printable confirmation letter showing any refund due. The status field itself refuses direct flips to Cancelled — the policy can't be skipped by accident.

Checkout & invoicing

Check out from the departure row (the chip warns you if money is owed). Checkout back-fills any unposted nights. On the folio, Close & generate invoice assigns the GST invoice number and produces the printable multi-rate invoice (B2B GSTIN included when a company pays). GSTR-1 export lives in the billing APIs for your accountant.

Housekeeping

/hk on any phone: prioritized clean queue (rooms with arrivals jump the line), tap Start/Done — Done marks the room clean on everyone's board.

The AI helpers

• Front-desk copilot (sparkle button, bottom right — if your admin enabled it): ask in plain language — "who's arriving?", "quote a double for the weekend", "cancel RES-2026-0142, guest request" — it quotes before booking, previews before cancelling, and every action it takes is logged.
• MCP connects Claude or any MCP client to the same tools — see AI & API setup.