FAQ

Is anything locked behind a paid plan?

No. Every feature is open source and included everywhere. Paid options are implementation, support and setup work (WhatsApp gateway, payment gateway). Those are services, not feature gates. The GSTR-1 export files are free for everyone.

Why is there no per-room pricing?

Adding rooms doesn't make software cost more, so charging per room is a tax on your growth. Self-hosting is free at any size; Cloud pricing scales only with the server your property needs.

What are the default login credentials?

There aren't any. After bench new-site … --admin-password <password>, open /kamra and sign in as Administrator or [email protected] with that password. Forgot it: bench --site <site> set-admin-password <new-password> (on Docker, prefix with docker compose exec backend). Staff should then get their own email logins.

What does self-hosting really require?

A 2 vCPU / 4 GB / 40 GB VPS (~₹549-$24/month), a domain, and an afternoon. See the guides. You manage updates and backups; both are one command.

Can I move between Cloud and self-hosting?

Yes, both directions. It's standard Frappe - bench backup produces a full database + files archive that restores anywhere.

Does the AI ever set prices or taxes?

No. Rates, taxes, availability and policy fees are deterministic code, verified by an automated eval suite in CI. AI agents call governed tools as permission-checked users and cannot go around them.

Which Frappe version does Kamra need?

Frappe v16 (with the payments app). Install from the main branch for stable; develop is the nightly channel.

How do I install from the Frappe Cloud Marketplace?

Create a private Frappe v16 bench (not a shared trial site), add Kamra from the marketplace, deploy, install it on the site, then open /kamra/setup. Step-by-step: Install via Frappe Cloud. Prefer your own VPS? Use the self-hosting guides - same software.

Does Marketplace Kamra include ERPNext or HR?

No. Kamra installs with payments only. Company books (ERPNext) and payroll (Frappe HR) are optional apps on the same site when you want them - on Frappe Cloud or your own server. See ERPNext and Frappe HR.

How does Kamra version its own releases?

Patch-first. Small features and fixes ship as 2.6.1, 2.6.2, and so on. A larger 2.7.0-style cut only happens when maintainers deliberately want one - not automatically on every feat: commit. See the changelog and releasing notes in the repo.

How do I report a bug or ask for a feature?

GitHub issues for bugs and requests, discussions for questions. Security reports: see SECURITY.md - please don't open public issues for those.

Who builds Kamra?

HeyKoala. The PMS is our open-source foundation; we make money hosting it and building AI hotel staff on top - not by gating features.