Guides by role
Find your job, then the guide for each thing you do. Every guide shows the screens with pictures and short clips.
Front desk
| You need to… | Guide |
|---|---|
| See today's arrivals, departures and in-house guests | Front desk → Today |
| Check a guest in, print the registration card, scan IDs | Front desk → Check in |
| Take a walk-in | Front desk → Walk-in |
| Make, change or cancel a booking | Reservations |
| Move a guest, extend a stay, use the tape chart | Reservations |
| Post a charge, take a payment, split a bill | Billing |
| Check a guest out and give them an invoice | Front desk → Check out and Billing |
| Open and close your till | Billing → Cashier |
| Log a guest's request | Guest requests |
| Reply to guests on WhatsApp |
Night auditor
| You need to… | Guide |
|---|---|
| Run the End of Day and deal with what blocks it | Night audit |
| Close tills and check the cashier totals | Billing → Cashier |
| Print or download the day's audit pack | Night audit |
Housekeeping
| You need to… | Guide |
|---|---|
| Use the phone app: take a room, start, finish | Housekeeping → Phone app |
| Run the room board and set room status | Housekeeping → Room board |
| Post minibar items, handle laundry, log lost property | Housekeeping |
Restaurant and kitchen
| You need to… | Guide |
|---|---|
| Take an order and send it to the kitchen | F&B → Take an order |
| Settle a bill or charge it to a room | F&B → Settle a bill |
| Work the kitchen display | F&B → Kitchen display |
| Set up kitchen printers | F&B → Kitchen printers |
Sales and events
| You need to… | Guide |
|---|---|
| Turn an enquiry into a quotation and an event order | Banquets |
| Block rooms for a group and track pickup | Reservations → Groups |
Revenue
| You need to… | Guide |
|---|---|
| Set room types, rate plans, seasons and offers | Revenue |
| Set the floor and ceiling prices | Revenue → Guardrails |
| Run the direct booking page | Booking engine |
| Connect OTAs | Channel manager |
Finance and owners
| You need to… | Guide |
|---|---|
| Read the manager flash, dashboards and budget | Reports |
| Invoices, credit notes, company accounts | Billing |
| Export to your accounting system | Reports → Accounting export |
Hotel admin
| You need to… | Guide |
|---|---|
| Add staff, give roles and property access | Settings & staff |
| Change how a module works | Settings |
| Set up your country's taxes | Country setup |
| Connect WhatsApp, payments or your AI | WhatsApp, Settings → Integrations, Connect your AI |
| Prepare for the first day with real guests | Go-live checklist |
The AI helpers
- Kamra Agent (in the side bar, if your admin added an AI key): ask in plain words, such as "who's arriving?", "quote a double for the weekend" or "cancel RES-2026-0142, guest request". It quotes before booking, previews before cancelling, and every action it takes is in the Activity Log.
- Claude over MCP: Kamra Agent → Connect your AI → Connect Claude. It works as you, with your roles. See Connect your AI.